Toll Free Service

No. Your toll free fax number is yours and will not be shared with any one else. The same is true for our virtual local numbers.

Yes. You can request a particular number when signing up. We call this a vanity number. Vanity numbers have a one-time setup fee of $30.

You will be able to see if the vanity number you are looking for is available using the Vanity search tool on step 3 of our order form. Activation of a vanity number takes 24-48 hours. You will be issued a temporary toll free number until the vanity number is active.

Yes. Our toll free numbers are accessible from all of North America including Canada, across the contiguous United States, Alaska, Hawaii, Puerto Rico and the US Virgin Islands.

Depends. Your assigned a randomly generated toll-free number from our system. Your toll-free number could be an 866, 877, 888 or 800 number. On the order form, you'll have the option to upgrade to a "True 800" number for an additional one-time fee of $15. This option guarantees that you'll be assinged an "800" number, meaning "800-xxx-xxxx".

We are the Responsible Organization (RespOrg) for toll free numbers provided and are bound by FCC and SMS/800 (800 Service Management System) regulations. If our company were to go out of business you would be notified by us. At that time you would have the ability to choose where you would like to transfer your toll free number. If you do not reply to the notification that is sent by us regarding your toll free number another RespOrg may choose to become the provider of your toll free number. This does not mean that you lose the number, it simply means that another RespOrg could start billing you for the use of the toll free number. At any point you can contact the RespOrg that is maintaining your toll free number and choose to move it to another provider.