How long have you been in business?
Fax800® is powered by FreedomVOICE Systems, a high tech innovator which has been in business since 1996 and a member of the Better Business Bureau, San Diego.
What if I need help or have questions after ordering?
Our in-house support staff is available weekdays (6am to 6pm Pacific) to assist you with setting of your system and answer any questions you may have.
Is your fax service HIPAA compliant?
Yes, we implement technologies and policies to assist our customers who are involved with Personal Health Information (PHI) and are covered by The Health Insurance Portability and Accountability Act of 1996 (HIPAA). Although we're not covered by the Department of Health and Human Services requirements under HIPAA, we recognize that our customers may require compliance in order to make use of our service. This information is intended to assist customers and prospective customers assess how our fax technology can allow them to use our services while maintaining HIPAA compliance.
There are four categories of security requirements under HIPAA:
It's our policy to access a customer's fax documents for the purposes of maintenance, customer service, repair, and backup, or in response to legal inquiries or warrants that legally force the disclosure of the messages or documents from courts or government agencies.
Physical Safeguards
We use an industry standard fire safety system, off-site backups, and an industry standard security system to protect Personal Health Information from physical vulnerabilities.
Technical Security Mechanisms
Under section 164.312(e)(1) (Transmission Security) both Integrity Controls and Encryption are technology neutral, implementation dependant safeguards. For each of the three methods of accessing voice messages and fax documents, we have attempted to create a system of safeguards as specified by HIPAA.
Our data storage systems implement industry standard fault tolerant RAID-5 to prevent data loss due to storage media failure. Our database and storage systems are protected by battery backup technology to attempt to mitigate potential data loss due to power failures. Our servers use FreeBSD UNIX to prevent unauthorized access and data security compromise.
We make every effort to provide tools and a secure environment in which Personal Health Information can be stored and transmitted. It is the customer's responsibility according to the HIPAA regulations to examine the technology and determine how to use it in a compliant manner.
There are four categories of security requirements under HIPAA:
- Administrative Procedures - Documented, formal practices to protect data.
- Physical Safeguards - Protect data from fire, other natural and environmental hazards, and intrusion.
- Technical Security Services - Protect information and control individual access to information.
- Technical Security Mechanisms - Guard against unauthorized access to data over communications network.
It's our policy to access a customer's fax documents for the purposes of maintenance, customer service, repair, and backup, or in response to legal inquiries or warrants that legally force the disclosure of the messages or documents from courts or government agencies.
Physical Safeguards
We use an industry standard fire safety system, off-site backups, and an industry standard security system to protect Personal Health Information from physical vulnerabilities.
Technical Security Mechanisms
Under section 164.312(e)(1) (Transmission Security) both Integrity Controls and Encryption are technology neutral, implementation dependant safeguards. For each of the three methods of accessing voice messages and fax documents, we have attempted to create a system of safeguards as specified by HIPAA.
- Telephone access to fax documents requires a PIN number to limit access to authorized parties. Switched telephone networks do not require encryption under HIPAA.
- E-mail delivery of fax documents can be configured for PKWARE ZIP format with password/encryption. We have selected this as our standard to attempt to comply with the safeguards in a manner which remains as compatible with as many platforms and operating systems as possible. We also implement Secure SMTP over TLS (RFC 2487) to attempt to transmit email messages using encryption, if the customer's email server supports TLS.
- World Wide Web access to fax documents requires a PIN or password, and is secured by the industry standard SSL 3.0 and TLS 1.1 protocols (RFC 3546) with strong encryption algorithms including Advanced Encryption Standard (AES/Rijndael). Our web-based control panel's identity is verified by the SSL certificate used to implement the SSL protocol. Our certificate is signed by the Equifax Secure Certificate Authority.
Our data storage systems implement industry standard fault tolerant RAID-5 to prevent data loss due to storage media failure. Our database and storage systems are protected by battery backup technology to attempt to mitigate potential data loss due to power failures. Our servers use FreeBSD UNIX to prevent unauthorized access and data security compromise.
We make every effort to provide tools and a secure environment in which Personal Health Information can be stored and transmitted. It is the customer's responsibility according to the HIPAA regulations to examine the technology and determine how to use it in a compliant manner.
How reliable is your service?
We continuously invest heavily in our network, equipment and infustructure.
Security
Our fax servers are maintained in a facility which offers the most advanced security solution available and ensures confidence and trust. Our equipment is protected by a sophisticated closed-circuit television system, a long-term digital storage system for video surveillance, and a state-of-the-art bio-metric scanner access and security.
HVAC
Our facility provides High Volume Air Conditioning (HVAC) and backup required to cool our server cabinets and maintain the proper overall environment for our vital hardware and communications equipment.
Electrical Power
In the event of a brownout, blackout, or overvoltage our UPS provides battery back-up that aids in saving data by keeping our fax servers running without interruption, before switching over to a diesel generator. Our clean, cool, three-phase UPS power is supplied by APC's latest Silicon Series system.
Fire Supression
Our state-of-the-art FM-200 fire-suppression system is designed to extinguish a fire in ten seconds or less. It uses a clean, odorless gas that leaves no residue and will not short out our fax servers, or damage data files and software. (Other systems using water, foam, or chemicals can be as destructive as the fire itself).
FM-200 physically cools the fire at the molecular level, removing heat energy from the fire to the point that combustion can no longer be sustained. The gas is removed from the affected area by simple ventilation, allowing regular operations to continue in a relatively short period.
Security
Our fax servers are maintained in a facility which offers the most advanced security solution available and ensures confidence and trust. Our equipment is protected by a sophisticated closed-circuit television system, a long-term digital storage system for video surveillance, and a state-of-the-art bio-metric scanner access and security.
HVAC
Our facility provides High Volume Air Conditioning (HVAC) and backup required to cool our server cabinets and maintain the proper overall environment for our vital hardware and communications equipment.
Electrical Power
In the event of a brownout, blackout, or overvoltage our UPS provides battery back-up that aids in saving data by keeping our fax servers running without interruption, before switching over to a diesel generator. Our clean, cool, three-phase UPS power is supplied by APC's latest Silicon Series system.
Fire Supression
Our state-of-the-art FM-200 fire-suppression system is designed to extinguish a fire in ten seconds or less. It uses a clean, odorless gas that leaves no residue and will not short out our fax servers, or damage data files and software. (Other systems using water, foam, or chemicals can be as destructive as the fire itself).
FM-200 physically cools the fire at the molecular level, removing heat energy from the fire to the point that combustion can no longer be sustained. The gas is removed from the affected area by simple ventilation, allowing regular operations to continue in a relatively short period.
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