Frequently Asked Questions


Fax Minutes/Usage Questions

How much does it cost per fax?
Our pricing model is "per minute" based, not "per fax" based. With Fax800® you get minutes included with your subscription and are only charged if your fax usage exceeds the included minute block in any given month. We bill in 6-second increments, meaning we bill as close to the actual time it takes to send/receive a fax as possible.

Fax800® customers pay an average 5¢ per page compared to the average cost of most our competitors which bill 10¢ per page and up.
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Do unused minutes roll over into the next month?
No, unused minutes expire at the end of each monthly term.
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What are your toll free rates?
Depends on the plan you subscribe to. The higher the plan, the lower the per minute rate. Overage minutes start at 5.9¢ per minute and go as low as 3.9¢ per minute for those with heavier usage requirements. These rates are based on fax usage within the United States, Puerto Rico and U.S. Virtin Islands. International rates differ for each country. To learn more about our International toll-free rates click here.
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Can I upgrade to a different plan at a later time?
Sure, that's no problem.
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