General Questions
- Can I try your fax service before I buy?
- How quickly can service be started?
- Do you offer credit for customer referrals?
- Does your service require a contract?
- How long have you been in business?
- What if I need help or have questions after ordering?
- Is your fax service HIPAA compliant?
- How reliable is your fax service?
- Can I use your service in Canada?
- Is your service compatible with Mac?
- Will you list my number with 411?
Can I try your fax service before I buy?
Yes, we offer a 15-day free trial. Click here to sign up now.
Yes, we offer a 15-day free trial. Click here to sign up now.
How quickly can service be started?
In about 3 minutes. We offer instant activation with, so you'll have a toll-free fax number assigned and activated as soon as you complete the sign up process.
In about 3 minutes. We offer instant activation with, so you'll have a toll-free fax number assigned and activated as soon as you complete the sign up process.
Do you offer credit for customer referrals?
Yes. Current customers can receive one month credit equal to their referral's monthly rental for every new customer they refer. Learn more ».
Yes. Current customers can receive one month credit equal to their referral's monthly rental for every new customer they refer. Learn more ».
Does your service require any long term contracts?
No, all subscriptions are month-to-month. You can cancel at anytime with 30 days notice.
No, all subscriptions are month-to-month. You can cancel at anytime with 30 days notice.
How long have you been in business?
Fax800® is powered by FreedomVOICE Systems, a high tech innovator which has been in business since 1996 and a member of the Better Business Bureau, San Diego.
Fax800® is powered by FreedomVOICE Systems, a high tech innovator which has been in business since 1996 and a member of the Better Business Bureau, San Diego.
What if I need help or have questions after ordering?
Our in-house support staff is available Monday through Friday (6am to 6pm Pacific) to assist you with setting up your system and answering any questions you may have.
Our in-house support staff is available Monday through Friday (6am to 6pm Pacific) to assist you with setting up your system and answering any questions you may have.
Is your fax service HIPAA compliant?
Yes, we make every effort to provide tools and a secure environment in which Personal Health Information can be stored and transmitted. Learn more »
Yes, we make every effort to provide tools and a secure environment in which Personal Health Information can be stored and transmitted. Learn more »
How reliable is your fax service?
Our fax service is hosted in a state-of-the-art enterprise grade data center offering the latest in connectivity, power availability, cooling, security, dual NOC and network diversity. Learn more »
Our fax service is hosted in a state-of-the-art enterprise grade data center offering the latest in connectivity, power availability, cooling, security, dual NOC and network diversity. Learn more »
Can I use your service in Canada?
Yes. Our toll free numbers are accessible from all of North America including Canada, across the contiguous United States, Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. However, faxes to and from Canada are considered International and are billed separately, meaning they do not count towards the included minutes that come with the service. To learn more about our International rates click here.
Yes. Our toll free numbers are accessible from all of North America including Canada, across the contiguous United States, Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. However, faxes to and from Canada are considered International and are billed separately, meaning they do not count towards the included minutes that come with the service. To learn more about our International rates click here.
Is your service compatible with Mac?
Yes, with the exception of the Print Driver used for sending outgoing faxes. Our print driver is only compatible with 32-bit Windows XP or later systems. However, as a Mac user, you can still send faxes through our secure online control panel as well as receive faxes by email. Faxes are in PDF format which is compatible with both Windows and Mac.
Yes, with the exception of the Print Driver used for sending outgoing faxes. Our print driver is only compatible with 32-bit Windows XP or later systems. However, as a Mac user, you can still send faxes through our secure online control panel as well as receive faxes by email. Faxes are in PDF format which is compatible with both Windows and Mac.
Will you list my number with 411?
Unfortunately we are unable to provide 411 listings at this time. If you would like your number added to the 411 list, we recommend that you use a third-party service such as listyourself.net.
Unfortunately we are unable to provide 411 listings at this time. If you would like your number added to the 411 list, we recommend that you use a third-party service such as listyourself.net.
